Terms of Service
Requirements to Order:
You must be at least 18 years of age to order. Please completely fill out the Fursuit Quote Form when ordering. It will provide us with the essential details for a proper custom fit, and good communication with you. All fursuits require a Duct Tape Dummy in order to ensure a proper and perfect fit to the bodysuit. If you have questions about a Duct Tape Dummy, please feel free to check out our Duct Tape Dummy Tutorial. We will also need a tracing of your hand. All fursuits require concept art that displays at least the front and the back of the character from head to toe. Please provide G-PG rated concept art. Adult themed concept work will not be accepted. If you do not have concept art, a detailed description with reference images might be acceptable. We are also more than happy to help you design your suit too.
Payment
All fursuits are custom quoted based on design. Please be sure to completely fill out the Fursuit Quote Form to ensure that a proper quote will be given. Due to the nature of material costs changing all the time, quotes given will expire after 30 days. There is a 30% NON-REFUNDABLE deposit on all fursuit orders. No exceptions. The deposit covers material costs up front and guarantees your commission slot.
Forms of Payment
By default we send out invoices via Square. No account is needed to pay via Square. We also accept cash, bank certified checks, PayPal, money orders, or bank transfers. Customer is responsible for any additional fees that come with payment services used.
Timeline
Fursuits are to be completed within a seasonal range of time listed during commission openings. Seasons are as follows;
WINTER TO SPRING SEASON - December 1st - May 31st
SPRING TO SUMMER SEASON - March 1st to August 31st
SUMMER TO FALL SEASON - June 1st - November 30th
FALL TO WINTER SEASON - September 1st to February 28th
**** Please keep in mind that work may slow down during the month of December due to holiday obligations.****
You are welcome to submit a desired completion date within the seasonal opening. We will do our best to try and complete the suit by the desired date, but cannot guarantee it. Please watch our Twitter for updates , as only a small number of fursuit projects will be taken at a time. Changes to your character can not be made once materials have been purchased. Please verify all aspects of your design before submitting it to us. Any changes requested after such will result in additional charges for time and material costs, and can also push back your completion date. We can not guarantee convention deadlines, so please be sure to keep this in mind when ordering.
Fur Color Matching
Please be aware that not all colors in designs exist in faux fur & materials used. We will do our best to match colors the best we can with the furs & materials available at the time of your commission. Also dye lots can and do change in fur and materials between production times. This means if you are commissioning a head, bodysuit, or a partial there is a chance that fur may not match exactly for additional parts requested later on.
Shipping & Delivery
We ship world wide. We encourage shipping via USPS Registered Mail. While slower, it is more secure and it guarantees delivery of the item. It has no tracking, but includes insurance and requires a signature upon receipt. We will ship with tracking and insurance where applicable. Customer is responsible for all shipping and insurance costs. Shipping costs are additional to the initial fursuit quote. Shipping quotes will be provided after fursuit is completed and weighed. Fursuits can be hand delivered at a convention if we are in attendance for no additional cost. If you have a preferred method of shipping, please notify us.
Cancellation & Refunds
If at anytime you need to cancel your order for any reason, please contact us ASAP. All deposits paid are NON-REFUNDABLE. NO EXCEPTIONS. The amount of your refund will be determined by the amount of work completed on your fursuit along with the amount quoted at the beginning of the project as well as balance paid so far. Refund percentages are as follows;
0% Complete - 70% Refund
25% complete - 45% Refund
50% complete - 20% Refund
75% complete - No Refund
100% complete - No Refund
Once an order has been cancelled, it cannot be reopened. A new quote form will have to be submitted during an opening period. Deposit funds collected cannot be used towards future orders.
Warranty
We guarantee that our fursuits will last for an entire year after delivery with normal use and proper care. We are happy to do any repairs after a year for an additional fee. All fursuits sent in for repair must be properly cleaned and washed first by the customer. We do not cover repairs for damages caused by blatant abuse to the fursuit or what may be considered normal wear and tear. We will not fix any alterations or modifications that you or someone else have made to your fursuit. If you feel that your fursuit needs any additional modifications, please contact us. We are more than happy to work with you.
Repairs & Modifications
Should your fursuit need any repairs or modifications outside of warranty, contact us for a quote. Labor is charged hourly as well as cost of any materials needed. Customer is responsible for all shipping costs to and from our shop. We honor con delivery and pick up if it is at a con that we are attending during the appropriate time.
Proper Care For Your Fursuit
Please be sure to read over our Fursuit Care Guide if you are unsure of how to care for and maintain your fursuit. Proper care will keep it looking fresh and new, and provide you with many years of performance and use with it. If you have any questions about proper care, or you are unsure, please feel free to contact us or email CreativeMochi@Gmail.com at anytime.
Replacement Parts
We are more than happy to make any replacement parts for return customers. Please be sure to contact us or email CreativeMochi@Gmail.com for a quote at any time.
Additional Questions & Information
Please be sure to contact us with any other additional questions that you may have at CreativeMochi@Gmail.com. We will do our best to respond in a timely manner. You can also reach us on Twitter or Telegram with questions.
Artist Terms & Notes
Online Posting
At Creative Mochi we reserve the right to post work in progress images and completed works online, unless stated otherwise by the customer. If you would not like us to post any work in progress images or completed images of your commission work, please let us know up front when ordering. This also applies if something is to be bought or commissioned as a secret or a gift for someone else. If we are not notified in advance, we will assume permission to post online.
Ownership
Creative Mochi owns the illustration, construction and pattern designs of all the final products, but the customer owns the likeness, design of the characters, and the characters themselves being commissioned. We will give proper credit where it is due, and we kindly ask for the same in return.
Privacy & Confidentiality
All personal and client data submitted to Creative Mochi is kept confidential and is not shared without the client’s discretion.
Allergy Warning
We have a dog that live with us. She sometimes hangs out in the work room, but never comes in contact with the materials that we use. If you have a sensitivity or an allergy to pet dander, please let us know in advance so that we can work with you.